Refund policy

While we hope you are excited about your Omius product, we understand there may be times you need to return your product. You have 30 calendar days from the date you receive your Omius order to return your UNUSED product.

To initiate a return send us an email at hola@omius.io and please include your original order number.

All applicable promotions, discounts, free items at the time of purchase will be prorated and applied to the amount of refund or credit

Return Policy

1) All returns must be approved by Omius Customer Support. Obtain your approval by contacting us at hola@omius.io. Items returned without approval will not be eligible for a credit.

2) Returns must be initiated within 30 days of the delivery date

3) All returned products and packaging must be returned in UNUSED CONDITION. Any product(s) showing signs of having been worn will be deemed "unacceptable" and you will be so notified. Unacceptable returns may be reshipped to you following payment of an inspection/shipping fee.

Please note that Omius does not reimburse shipping costs for returns or shipping fees applied at checkout.

5) If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.

6) All partial or full refunds will be posted to the original method of payment within 7 business days.

7) Omius is not responsible for items lost or damaged during shipping.

Return Directions

Step 1: Please connect with our Customer Support team at hola@omius.io to arrange for your return.

Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, contact information, reason for return, and order number in the shipment so that we can properly process your return/exchange.

Step 3: Ensure your name, address and order number are also on the outside of the shipping box, and ship to the following address:

PacFul
c/o Omius Inc.
499 E. County Rd. 300 S. 
New Castle, IN  47362

Step 4: Ship via FedEx or UPS. Be sure to obtain delivery confirmation and full insurance if necessary. Omius is not responsible for items lost or damaged during shipping.